Privacy Policy

Welcome to the Balboa Water Group website (https://balboawater.com). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

1. Information We Collect

1.1 Personal Information
We may collect the following types of personal information when you interact with our website:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and account preferences.
• Payment Information: Credit card details, billing address, and other financial information when making a purchase.
• Communication Information: Information you provide when contacting us via customer service, email, or other communication channels.
• Survey Responses: Information provided through customer satisfaction or feedback surveys.

1.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website:

• Browser Information: Type of browser, language settings, and version.
• Device Information: IP address, device type, operating system, and device-specific identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and other browsing behavior.
• Location Data: General geographic location based on your IP address.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To process your orders, manage your account, and provide customer support.
• To Improve Our Website: To analyze and improve the performance and content of our website.
• To Communicate with You: To send you updates, promotional materials, newsletters, and respond to your inquiries.
• For Marketing Purposes: To personalize your experience and deliver relevant advertisements.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Legal Requirements: When required by law, we may disclose your information to authorities or other entities to comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and provide personalized services. Cookies are small data files that are stored on your device and help us remember your preferences, track your activity, and improve our website.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as possible.

8. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.