Panel Messages
One of the following icons will appear here (A) when the control system sends a message.
Information
Reminder
Error – normal error or warning
Error – spa will not function until fixed
Follow these steps to view the message:
1 – Go here (A) to view the message (B).
2 – Exit the screen (C).
GENERAL MESSAGES
Possible freezing condition
A potential freeze condition has been detected, or the Aux Freeze Switch has closed. All water devices are activated. In some cases, pumps may turn on and off and the heater may operate during Freeze Protection. This is an operational message, not an error indication.
The water is too hot - M029*
The system has detected a spa water temp of 110°F (about 43°C) or more, and spa functions are disabled. System will auto reset when the spa water temp is below 108°F (about 42°C). Check for extended pump operation or high ambient temp.
The water level is too low
This message can only appear on a system that uses a water level sensor. It appears whenever the water level get too low (or the water level sensor is disconnected), and automatically disappears when the water level is adequate. Pumps and the heater turn OFF when this message appears
HEATER-RELATED MESSAGES
The water flow is low - M016**
There may not be enough water flow through the heater to carry the heat away from the heating element. Heater start up will begin again after about 1 minute. See “Flow Related Checks” below.
The water flow has failed* - M017**
There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled. See “Flow Related Checks” below. After the problem has been resolved, reset the message*.
The heater may be dry* - M028**
Possible dry heater, or not enough water in the heater to start it. The spa is shut down for 15 minute. Reset this message* to reset the heater start-up. See “Flow Related Checks” below.
The heater is dry* - M027**
There is not enough water in the heater to start it. The spa is shut down. After the problem has been resolved, you must reset the message* to restart heater start up. See “Flow Related Checks” below.
The water is too hot* - M030**
One of the water temp sensors has detected 118°F (about 48°C) in the heater and the spa is shut down. You must reset the message* when water is below 108°F (about 42°C). See “Flow Related Checks” below
Flow-related checks
Check for low water level, suction flow restrictions, closed valves, trapped air, too many closed jets and pump prime. On some systems, even when spa is shut down by an error condition, some equipment may occasionally turn on to continue monitoring temperature or if freeze protection is needed.
SENSOR-RELATED MESSAGES
Sensors are out of sync - M015**
The temperature sensors may be out of sync by 3°F. Call for Service if this message does not disappear within a few minutes
Sensors are out of sync
--Call for service* - M026**
The temperature sensors ARE out of sync. The fault above has been established for at least 1 hour. Call for Service.
Sensor A fault, Sensor B fault
- Sensor A: M031*, Sensor B: M032*
A temperature sensor or sensor circuit has failed. Call for Service.
A pump may be stuck on - M034**
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization
Hot fault - M035**
A Pump Appears to have been Stuck ON when spa was last powered POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
SYSTEM-RELATED MESSAGES
Program memory failure* - M022**
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware (operation program) and requires a service call.
The settings have been reset
(Persistent Memory Error)* – M021**
Contact your dealer or service organization if this message appears on more than one power-up.
The clock has failed* – M020**
Contact your dealer or service organization.
Configuration error
The spa will not Start Up. Contact your dealer or service organization.
The GFCI test failed
(System Could Not Test the GFCI) – M036**
(North America Only) May indicate an unsafe installation. Contact your dealer or service organization.
REMINDER MESSAGES
Reminder messages can be reset from the panel. Press the Clear Icon to reset the Reminder message.
General maintenance helps
Reminder Messages can be suppressed by using the Reminders Screen. Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely, or there may be a limited number of reminders on a specific model. The frequency of each reminder (i.e. 7 days) can be specified by the Manufacturer.
Check the pH
May appear on a regular schedule, i.e. every 7 days. Check pH with a test kit and adjust pH with the appropriate chemicals.
Change the water
May appear on a regular schedule, i.e. every 90 days. Change the water in the spa on regular basis to maintain proper chemical balance and sanitary conditions.
Treat the wood
May appear on a regular schedule, i.e. every 180 days. Wood skirting and furniture should be cleaned and conditioned per the manufacturers instructions for maximum life.
Check the sanitizer
May appear on a regular schedule, i.e. every 7 days. Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals.
Check ozone
May appear on a regular schedule. Change the UV as instructed by the manufacturer.
Service check-up
May appear on a regular schedule. Do a service checkup as instructed by the manufacturer. Additional messages may appear on specific systems.
Clean the filter
May appear on a regular schedule, i.e. every 30 days.
Clean the filter media as instructed by
the manufacturer. Filters should be replaced occasionally to maintain proper spa function and sanitary conditions
Change the filter
May appear on a regular schedule, i.e. every 365 days.
Change the UV
May appear on a regular schedule. Change the UV as instructed by the manufacturer.
Test the GFCI (or RCD)
May appear on a regular schedule, i.e. every 30 days. The GFCI or RCD is an important safety device and must be tested on a regular basis to verify its reliability. Every user should be trained to safely test the GFCI or RCD associated with the hot tub installation. A GFCI or RCD will have a TEST and RESET button on it that allows a user to verify proper function.
Clean the cover
May appear on a regular schedule, i.e. every 180 days. Vinyl covers should be cleaned and conditioned for maximum life.
MISCELLANEOUS MESSAGES
Set the Time-of-Day
When a control system that displays this message is powered On, its time-of-day is initialized to 12:00 PM. Setting the proper time-of-day is important for determining filtration times and other background features (view page 9).
Test software installed
The Control System is operating with test software. Call for Service.
Communications error
The control panel is not receiving communication from the System. This can appear briefly during system startups. This is normal. If it does not go away quickly, Call for Service.
MISCELLANEOUS MESSAGES
Some messages include the “Call for Service” text as it requires a service technician to fix the problem. If the panel is locked and a message alert appears, you will be taken to the Lock Screen (where you will need to Unlock the panel) before you can clear the message. Touching the Error/Warning/Reminder/Info Icon on the Message Screen will take you to the System Information Screen to allow for troubleshooting over the phone or for a field service tech to better understand what is going on. Exiting the System Information Screen will take you back to the Message Screen in that situation.